Deployment in IT involves ensuring that new software or hardware is functioning as it should in an organization’s ecosystem after it has been installed, configured, tested, and modified as per requirements.
Moreover, support engineers analyze and troubleshoot technical problems of diverse technologies and platforms, besides suggesting what equipment and applications to be purchased in their client network architecture. They also research, trial, and deploy new IT solutions and services as per the requirements of their organizations. Support engineers should also have expertise in the services or products offered by their enterprise.
Importantly, they would need to be good team players with excellent customer service skills. �
They are the first point of contact for users who require support for their PCs, laptops, mobile devices, networking, telephony, applications, and printers, among others.
Deployment Support Engineers also resolve and address issues of all users within an organization, help the onboarding of new employees by setting up their PCs or other devices. They deploy hardware, software, and other equipment and undertake protective maintenance assignments on all equipment. They carry out tasks by complying with warranty requirements, while monitoring, operating, managing, resolving, and restoring to service any device that has the authority to access the network. Finally, by monitoring and evaluating tickets raised, issues and requests for support, they develop trends for network infrastructure.
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